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Discussion Starter · #1 ·
Just finished up putting a water pump in my wife's car. I did this exact thing last year at this exact time, last year I did a pile of work to the car just to do it so I didn't have to worry about it. a few weeks ago my wife said her car smelled like anti freeze and lo and behold the water pump was leaking.

I called the parts store and they were more than happy to warrenty the parts including the timing belt that was now covered in anti freeze, of course when I asked what about the 6 hours I had to spend re-doing a job I had already done they got all pissy and said they were sorry. just giant irritation is all it really is !!!!!

Pete
 

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the homeless tractor hoarder
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Yeah, they'll guarantee a part that they pay $3 for and sell you for $40. But the $600 labor always falls back on you.

:wallbanging:

I had a real deal with an auto parts store back in December. Saturday, the 12th of December the MRS and I went on a lil 120 mile road trip. Took our '91 Furd [Willie's favorite brand] Escort which is a good econo-box car. Never cared much for the car but its been pretty good to us. The MRS bought it one year old in '92 with 12,000 on the clock and it now has 125,000. She and I hooked up in '94.

Anyhow we were about two miles from home and heard a faint squeal.

I turned the heater off - no change. Turned the radio off - no change. Bumped it up to "N" and idled the engine down. Squeal changed pitch and severity, although it was barely noticable to begin with.

Drove-er on home and when I back in the carport I open the door and the squeal is rather loud from outside the car. Pop the hood and find the timing belt tensioner pulley is not turning. The squeal is the belt sliding over the now stationary pulley. I left the plastic timing belt cover off the first time I put a timing belt on at 50,050 [it failed then] and again at 92,000 when the second, Chinese made Gates belt failed. Leaving the cover off makes it MUCH easier to swap out.

Told the MRS. to drive the van to work Monday. Monday I took the Intrepid to the auto parts store.

U guessed it - don't have the pulley in stock. *)^$^*)%^&(_^+(_^*()&^*)

However, I did get a guy that was actually capable of thought. He asked if I wanted a timing belt too.

I said yes.

Already figured on changing the belt while I was in there because the last one failed at 42,000 and this one had [then] 32,000. Close enough.

He says I have the "kit" I asked what the kit includes. He says belt and pulley I need. Having put two belts on the car previous I knew the belt costs about $12. The kit is $57.99!!!!!!!!

Gotta have it and with no wait I figure I'll just take it. Never did find out what the pulley costs by itself. Got a serpentine belt too and a valve cover gasket because those were original to the car and it was leaking some oil out the top.

Go home and try to install. Pulley goes on fine. Belt absolutely won't go on. Take it out - compare to old belt. Same number of cogs, same length, same width.

Try again. Nearly 2 hours I wasted trying to put that belt on. Pull it off again. Cogs are deeper on new belt and rounded on the bottom. Look at part number. WRONG BELT!!! (*^()&%&*()%(_^_*(^

Back in the Intrepid - 10 miles to the store. I won't name the parts store that screwed me over [once again] but they sold me the O, O, O, Wrongleys mother flippin part. I'm livid! I brought the belt, the box, and the old belt but didn't remove the already installed pulley.

I'm told.....

"We can have the correct belt tomorrow". (&%^&(^+)()*)|+&^+)

I asked if a neighboring town's store had the correct belt. Flunky punches it up on the computor. Sure enough! 25 miles to the correct part. He said do you want me to call and confirm?

DUH ~~~ I want to drive 50 miles round trip purely on speculation the computor that already lied to me is now telling the truth. :toilethead:

The guy called the other store to confirm and waited until they had the part in hand.

Asked the guy helping me if they would retrieve the belt from the neighboring towns store while I waited.

He laughed

The branch manager is there and I asked to borrow one of his lil white pickups to go to the other store to pick up the part. He laughed and said that none of his trucks would make it that far.

Must use his own parts to maintain his fleet. :(

They refund my $57.99 which I didn't understand but figure I'd use it at the other store so no biggie. I'd just return the pulley back to my hometown store so the kit is complete and all would be OK.

Back in the Intrepid - 25+ miles to the next store. The had already pulled the belt - not in a kit mind you, just the belt and charge me $12.

25 miles back to my local town. Should I go make this right? Of course I should....

Lets see, 2 hours trying to put on a belt that won't fit and 75 miles of driving and a few more hours because of their computor screwing me over once again.... I call it even, return home and install the parts.

Made for a cheap repair - but a ton of frustration, again. No wonder I get mad at just the thought of opening a hood on a vehicle.
 

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Tractorholic
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4,070 Posts
Issues like this are getting more common now!! I could write a book on all the defective parts I have bought in recent years! :wallbanging:

I did find out from a friend that is a Manager at Autozone that they have a labor claim form that you can fill out and mail in, I have not tried it yet though.
 

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Premium Member
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5,744 Posts
Yeah, they'll guarantee a part that they pay $3 for and sell you for $40. But the $600 labor always falls back on you.

:wallbanging:

I had a real deal with an auto parts store back in December. Saturday, the 12th of December the MRS and I went on a lil 120 mile road trip. Took our '91 Furd [Willie's favorite brand] Escort which is a good econo-box car. Never cared much for the car but its been pretty good to us. The MRS bought it one year old in '92 with 12,000 on the clock and it now has 125,000. She and I hooked up in '94.

Anyhow we were about two miles from home and heard a faint squeal.

I turned the heater off - no change. Turned the radio off - no change. Bumped it up to "N" and idled the engine down. Squeal changed pitch and severity, although it was barely noticable to begin with.

Drove-er on home and when I back in the carport I open the door and the squeal is rather loud from outside the car. Pop the hood and find the timing belt tensioner pulley is not turning. The squeal is the belt sliding over the now stationary pulley. I left the plastic timing belt cover off the first time I put a timing belt on at 50,050 [it failed then] and again at 92,000 when the second, Chinese made Gates belt failed. Leaving the cover off makes it MUCH easier to swap out.

Told the MRS. to drive the van to work Monday. Monday I took the Intrepid to the auto parts store.

U guessed it - don't have the pulley in stock. *)^$^*)%^&(_^+(_^*()&^*)

However, I did get a guy that was actually capable of thought. He asked if I wanted a timing belt too.

I said yes.

Already figured on changing the belt while I was in there because the last one failed at 42,000 and this one had [then] 32,000. Close enough.

He says I have the "kit" I asked what the kit includes. He says belt and pulley I need. Having put two belts on the car previous I knew the belt costs about $12. The kit is $57.99!!!!!!!!

Gotta have it and with no wait I figure I'll just take it. Never did find out what the pulley costs by itself. Got a serpentine belt too and a valve cover gasket because those were original to the car and it was leaking some oil out the top.

Go home and try to install. Pulley goes on fine. Belt absolutely won't go on. Take it out - compare to old belt. Same number of cogs, same length, same width.

Try again. Nearly 2 hours I wasted trying to put that belt on. Pull it off again. Cogs are deeper on new belt and rounded on the bottom. Look at part number. WRONG BELT!!! (*^()&%&*()%(_^_*(^

Back in the Intrepid - 10 miles to the store. I won't name the parts store that screwed me over [once again] but they sold me the O, O, O, Wrongleys mother flippin part. I'm livid! I brought the belt, the box, and the old belt but didn't remove the already installed pulley.

I'm told.....

"We can have the correct belt tomorrow". (&%^&(^+)()*)|+&^+)

I asked if a neighboring town's store had the correct belt. Flunky punches it up on the computor. Sure enough! 25 miles to the correct part. He said do you want me to call and confirm?

DUH ~~~ I want to drive 50 miles round trip purely on speculation the computor that already lied to me is now telling the truth. :toilethead:

The guy called the other store to confirm and waited until they had the part in hand.

Asked the guy helping me if they would retrieve the belt from the neighboring towns store while I waited.

He laughed

The branch manager is there and I asked to borrow one of his lil white pickups to go to the other store to pick up the part. He laughed and said that none of his trucks would make it that far.

Must use his own parts to maintain his fleet. :(

They refund my $57.99 which I didn't understand but figure I'd use it at the other store so no biggie. I'd just return the pulley back to my hometown store so the kit is complete and all would be OK.

Back in the Intrepid - 25+ miles to the next store. The had already pulled the belt - not in a kit mind you, just the belt and charge me $12.

25 miles back to my local town. Should I go make this right? Of course I should....

Lets see, 2 hours trying to put on a belt that won't fit and 75 miles of driving and a few more hours because of their computor screwing me over once again.... I call it even, return home and install the parts.

Made for a cheap repair - but a ton of frustration, again. No wonder I get mad at just the thought of opening a hood on a vehicle.
You kinda sound like my dad... A auto mechanic for over 30 years. Thankfully they bring him the wrong part he don't have to go get them.
 
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Yeah, they'll guarantee a part that they pay $3 for and sell you for $40. But the $600 labor always falls back on you.
:wallbanging:

I had a real deal with an auto parts store back in December. Saturday, the 12th of December the MRS and I went on a lil 120 mile road trip. Took our '91 Furd [Willie's favorite brand] Escort which is a good econo-box car. Never cared much for the car but its been pretty good to us. The MRS bought it one year old in '92 with 12,000 on the clock and it now has 125,000. She and I hooked up in '94.
Anyhow we were about two miles from home and heard a faint squeal.
I turned the heater off - no change. Turned the radio off - no change. Bumped it up to "N" and idled the engine down. Squeal changed pitch and severity, although it was barely noticable to begin with.
Drove-er on home and when I back in the carport I open the door and the squeal is rather loud from outside the car. Pop the hood and find the timing belt tensioner pulley is not turning. The squeal is the belt sliding over the now stationary pulley. I left the plastic timing belt cover off the first time I put a timing belt on at 50,050 [it failed then] and again at 92,000 when the second, Chinese made Gates belt failed. Leaving the cover off makes it MUCH easier to swap out.
Told the MRS. to drive the van to work Monday. Monday I took the Intrepid to the auto parts store.
U guessed it - don't have the pulley in stock. *)^$^*)%^&(_^+(_^*()&^*)
However, I did get a guy that was actually capable of thought. He asked if I wanted a timing belt too.
I said yes.
Already figured on changing the belt while I was in there because the last one failed at 42,000 and this one had [then] 32,000. Close enough.
He says I have the "kit" I asked what the kit includes. He says belt and pulley I need. Having put two belts on the car previous I knew the belt costs about $12. The kit is $57.99!!!!!!!!
Gotta have it and with no wait I figure I'll just take it. Never did find out what the pulley costs by itself. Got a serpentine belt too and a valve cover gasket because those were original to the car and it was leaking some oil out the top.
Go home and try to install. Pulley goes on fine. Belt absolutely won't go on. Take it out - compare to old belt. Same number of cogs, same length, same width.
Try again. Nearly 2 hours I wasted trying to put that belt on. Pull it off again. Cogs are deeper on new belt and rounded on the bottom. Look at part number. WRONG BELT!!! (*^()&%&*()%(_^_*(^
Back in the Intrepid - 10 miles to the store. I won't name the parts store that screwed me over [once again] but they sold me the O, O, O, Wrongleys mother flippin part. I'm livid! I brought the belt, the box, and the old belt but didn't remove the already installed pulley.
I'm told.....
"We can have the correct belt tomorrow". (&%^&(^+)()*)|+&^+)
I asked if a neighboring town's store had the correct belt. Flunky punches it up on the computor. Sure enough! 25 miles to the correct part. He said do you want me to call and confirm?
DUH ~~~ I want to drive 50 miles round trip purely on speculation the computor that already lied to me is now telling the truth. :toilethead:
The guy called the other store to confirm and waited until they had the part in hand.
Asked the guy helping me if they would retrieve the belt from the neighboring towns store while I waited.
He laughed
The branch manager is there and I asked to borrow one of his lil white pickups to go to the other store to pick up the part. He laughed and said that none of his trucks would make it that far.
Must use his own parts to maintain his fleet. :(
They refund my $57.99 which I didn't understand but figure I'd use it at the other store so no biggie. I'd just return the pulley back to my hometown store so the kit is complete and all would be OK.
Back in the Intrepid - 25+ miles to the next store. The had already pulled the belt - not in a kit mind you, just the belt and charge me $12.
25 miles back to my local town. Should I go make this right? Of course I should....
Lets see, 2 hours trying to put on a belt that won't fit and 75 miles of driving and a few more hours because of their computor screwing me over once again.... I call it even, return home and install the parts.
Made for a cheap repair - but a ton of frustration, again. No wonder I get mad at just the thought of opening a hood on a vehicle.
I always call my local NAPA. They usually ask the right questions to make sure I have the right part and tell me when it will be in. Its nice to have people that know what they are doing. Good Luck finding people like that. Rick
 

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Had a similar problem on sons car-belt tensioner went south on a Sunday of course so Napa was closed had to go to an parts store that I won't name except that name starts with an O - ask if they have it and was told we have 12 in stock for that car and we sell a lot of them ----that should have been a warning but I needed it right now , so on it goes and the d*m belt don't fit but I did manage to get it on --life was good for exactly 28 days until the crap part failed --so back I go and was happily handed another one and I also bought a new belt and borrowed their tool to put the belt on because the last time was a pita--well every thing was going good until time to put belt on and was super hard even with their crappy tool and then victory got it on BUT now the tool is stuck between the tensioner and the fender well--about this time I 'am really po-so off it comes so I can get the tool off and then out comes the torch and cut off a haft inch off their socket and put some bends on the handle I could now finish the 20 minute job that I had spent 3 hours on---the kid behind the counter did have a funny look on his face when I returned the loner tool

BTY this is the same place that told me they didn't make a Blazer in 1976 when I needed a wiper blade I told him he was nuts and walked out and got one from napa the next morning .
 

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I feel for ya. Using OEM parts might help but we had a Moog ball joint fail after 5000 miles. My sons truck required headgasket and shops want 12 hours. Finished it off on Wednesday. He had to drop front diff and lift engine just to get oil pan off that was holding the pieces of timing chain guide. Like yourself we can consider ourselves fortunate not having to pay a shop. On his '89 Toyota 4x4 quote was $1500
 

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Man 1500 for a Head Gasket on a Toyota truck sounds like a lot! I had a Subaru and it was 1500 to do the HG's on it. They have to pull the engine to change them out and of course it's a common problem in older 2.5l Subarus. Big money for the places doing the work.
 

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whenever I go to the parts store I never ever buy the "house brand" especially at the "grocery store" style parts stores like OReillys, and useless zone. If they don't have the name brand part I don't buy it unless i am in a real bind. Especially these days there are so many parts stores within a couple miles of each other.

but yes China made Gates has bit me before, too. Water pump on an Intrepid.

That brings up a related question; If they offer the store brand part and it is made in China, and you ask for the name brand and it too is made in the same place, but costs more, are you still getting a "better quality" part? Up until 5 or 10 years ago the name brand was always a better grade, which meant less chance of a re-do on account of a failed (new) part. I am not so sure any more.
 

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I didn't do it! Unless you have paperwork
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Issues like this are getting more common now!! I could write a book on all the defective parts I have bought in recent years! :wallbanging:

I did find out from a friend that is a Manager at Autozone that they have a labor claim form that you can fill out and mail in, I have not tried it yet though.
Advance does for labor too. Just gotta gripe a little.
 

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Discussion Starter · #15 ·
I have boycotted just about every parts store in the area, napa sold me complete front end (bearings, tie rods, cv joints, ball joints) for my s-10 and the bearings failed after 6 months, so they warrantied them, 4 months later I go to change the tire and the wheel is covered in grease form the cv joints, take that back for warranty. 2 months after that the other side wheel bearings a went again and that cv joint boot had a crack. brought it back and the girl behind the counter (owner) gave ma a hard time about warranty. the ball joints failed within a year so I started buying parts at BOND auto. advance is a joke !!! almost as bad as home depot or wallmart !!! and that's bad.

I don't buy much into that oem BS, how many factory's make water pumps for vw golf's?? one and they just put the parts in different boxes.
 

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Man 1500 for a Head Gasket on a Toyota truck sounds like a lot! I had a Subaru and it was 1500 to do the HG's on it. They have to pull the engine to change them out and of course it's a common problem in older 2.5l Subarus. Big money for the places doing the work.
Problem with all Subarus, overheat them and it's head gasket time, cast iron block and aluminum heads.
 

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Problem with all Subarus, overheat them and it's head gasket time, cast iron block and aluminum heads.
Also, design issues and poor QC caused certain engines to have the issue without ever being over heated. It's the weakness in an otherwise well designed AWD vehicle from my experience. There have also been issues with piston slap and oil consumption in the 2.5L The new 2.0 seems to be working well so far.
 

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Aaron
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Subaru either you love them or hate them.

All you can do with parts is hope for the best. I've had good luck with autozone parts and advanced. But honestly I don't buy much these days. Last big part I bought was a water pump for my ram
 
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